FAQ's

GENERAL

How do I register?

When you are placing an order you could choose to checkout as a guest or create an account one time no crime so that all your information would be saved for future use to make it super duper convenient to you 😊

I forgot my password. Help!

We've all been there! When you are logging back into your account just click on the “Forgot your Password?” link and we’ll go ahead and send you an email with a link to renew it.

How do I contact Very Exciting Things Ltd?

Easy! At the risk of sounding too needy, we are like the most available people ever! Seriously, we love chatting with our customers. So if you have a question that you don’t see an answer to in our FAQ section or you have an issue you need to get sorted then we’d be delightfully delighted to hear from you.

You can send us a direct email to info@veryexcitingthings.com or use our Contact Us form on our website. You’ll have to put in a little more time and effort to get our digits 😉 lol kidding kidding…we are just really good with emails so don’t worry you’ll get a response in no time!

WHOLESALE PRICING

Do you offer wholesale pricing?

Why yes we do! 😊 We import many of the items that you see on our website and can offer you better pricing based on larger quantities.

Who can qualify for wholesale pricing?

If you own a retail outlet of any kind, if you purchase items to use in gift baskets for resale, if you are an event coordinator or a printer of promotional products, we would be happy to hear from you so that we can make sure you are getting the best prices!

Interested in a large quantity of branded / promotional items for your company or event? We can offer discounted prices to you too!

Shoot us an email at info@veryexcitingthings.com and our team will make sure you get the items and the prices you deserve 😊

ORDERS

Do I need to register to place an order?

Well you don’t haaaave to as you could simply checkout as a guest...but we recommend that you do to make it easier to login and have all your information stored for future orders.

How do I place an order?

Suck-eye! Just browse through our products, add it to your cart, click on the “Checkout” tab from your cart and then enter your details and click “Place Order”. And voilà, you’re done! Leave the rest up to your trusty Very Exciting Things team!

Can I cancel an order?

But but but whyyyy would you want to do that? Haha ok yes you sure can cancel your order! Once you cancel within 2 hours after ordering it’s all good! Anything after 2 hours and our team would already be busy at work!

To cancel an order, please send us an email at info@veryexcitingthings.com along with your name and order number.

What's the status of my order?

To check your order status, simply login to your account and see "Order History" where you will see one of the following statuses:

Confirmed - Your order has been received and confirmed. On its way - Your order has left our office and is out to you for delivery. Delivered - Your package has been delivered and signed for. Attempted Delivery - The courier attempted to deliver your package but was unsuccessful.

Those are pretty self-explanatory right? 😉

Eeeeek I used the wrong shipping address! How do I change it after I've placed my order?

Quick quick! Send us an email at info@veryexcitingthings.com with the correct address. Many of our items are usually shipped within 3 working days after an order is placed so try to let us know within this timeframe!

What to do if I don't see the quantity I want to purchase?

Umm greedy much? Lol just kidding…if you would like to order more than the amount you see available then give us a shout letting us know the item and quantity you are interested in and we’ll give you the run down on what we can do from there!

If I order my product in bulk can I get a better rate?

This is a SUPERB question! We would need to consider this on a case-by-case basis, however, if you’d like to purchase a large number of the same item and you feel like you are eligible to receive a bulk discount rate then please send us an email at info@veryexcitingthings.com and we’ll have a look-see and let you know ASAP!

I received incorrect items. Not cool.

Definitely not cool at all! Sigh. If this happened we are really sorry to hear that. Please send us a photo of the item you received along with your name and order details. We will check it out and send you the correct order right away!

I'm missing items from my order.

Say what?! So there’s a possibility that your items were shipped separately and the missing items might still be on its way. But if you don’t receive it within 2 working days after the initial delivery please let us know and we’ll check it out for you!

How do I track my order?

As soon as your order ships, we send you a notification email to let you know. Otherwise, you can always email us to check on the status.

I have not received my package as yet.

Booooo! Ok first things first…has it been 3-5 working days as yet? If not then work on your virtues and put patience at the top! Lol kiddinggg but hold out for the 5 working days and if you don’t get it by then, by all means reach out to us to give us a nice scolding…nice being the key word here ;)

PRODUCT INFORMATION

What is the Wishlist feature about?

The Wishlist section is where you could put all the products you ever dreamed of having in one spot to help you choose the items you want to purchase at a later date.

So how to use it? Simple! Make a wish for a product and then click on the 'Add to Wishlist' button underneath the product. It will go to your Wishlist where you could revisit at anytime in the future to make all your wishes come true! Well not anytime in the future…we would probably run out of stock at some point and need to replenish…but you get the concept!

What is the coupon field for and how does it work?

Great question! Who doesn’t love a good coupon? So from time to time we’ll run promotions offering discount coupons to customers. During the checkout phase you’d see a field to enter your coupon code, which would automatically reduce the total amount in your cart based on the discount amount that was offered.

If you’d like to keep informed of all our promotions then you gotta sign up to receive our emails. We know, we know, you don’t want to get spammed. But don’t worry all our emails are fun and relevant and not too frequent! You can subscribe to our newsletters on the top right hand side of our Home Page.

MINIMUM SPEND & DELIVERY

What is the minimum spend on the website?

The minimum spend is TT$600. That means your cart must total at least TT$600 in order to check out.

Do you offer free delivery?

Yes! Once you hit that TT$600 minimum spend, delivery is FREE. Woohoo!

PAYMENT METHODS

What forms of payment do you accept?

We accept bank transfer, online bank deposit and direct deposit. At this time, we do not accept credit card payments online.